Data Protection Declaration

Information about the collection of personal data

In the following we inform you about the collection of personal data when using our websites. Personal data refers to all data that is personally identifiable to you, e.g. name, address, e-mail addresses, user behaviour. As the operator of our website, we take the protection of your personal data very seriously. We treat your personal data confidentially and in accordance with the statutory data protection regulations and this data protection declaration.

1 Collection and processing of data, and where necessary personal data

1.1 Logging of non-personal data

You can visit our websites without registering or providing any personal information. Every time a user accesses our websites and every time a file is called up, data about this process is automatically recorded and stored in a log file. More specifically, the following data record is stored for each retrieval:

  • Name of the retrieved file;
  • Date and time of retrieval;
  • The amount of data transferred;
  • Message as to whether the retrieval was successful;
  • Description of the type of web browser used;
  • Requesting domain.

IP addresses are not completely recorded but are shortened before they are stored and do not allow any conclusions to be drawn about a particular computer. This data is stored exclusively for internal system-related and statistical purposes. We use this information to improve and update the appearance of our websites and thus increase their appeal.

The logged data is not combined with other data sources, in particular data that allows it to be assigned to a specific person.

1.2 Collection of personal data

Personal information such as your name, address, telephone number or e-mail address is not collected unless you provide this information voluntarily, e.g. as part of a registration, survey, competition, contract or information request. We would like to point out that data transmission over the internet (e.g. communication by e-mail) can have security gaps. It is not possible to guarantee complete protection of data against access by third parties.

1.3 Use of personal data

As far as you have provided us with personal data, we shall use this data exclusively for the purpose of technical administration of our websites and to fulfil your wishes and requirements, and in particular to process the contract concluded with you or to answer your enquiry.

If you send us enquiries using the contact form, your details on the enquiry form, including the contact data you provided there, will be stored for the purpose of processing the enquiry and for dealing with follow-up questions.

Your personal data will not be passed on, sold or otherwise transferred to third parties unless:

  • this is necessary for the purpose of executing the contract. For example, it may be necessary for us to pass on your address and order data to our suppliers when ordering products;
  • this is necessary for billing purposes;
  • you have expressly consented to the disclosure of your data.

You have the right to revoke such consent with effect for the future at any time. The personal data will be deleted or blocked

  • if you revoke your consent to storage;
  • if knowledge of the data is no longer necessary to fulfil the purpose for which it was stored or if its storage is inadmissible for other legal reasons.

2 Cookies and Web Analysis Tools

2.1 General

Our websites use cookies. These are small text files that make it possible to store specific, user-related information on the user’s terminal device while using a website. Cookies make it possible to determine the frequency of use and number of users of the pages, to analyse the behaviour of site use, but also to make our overall offering more customer-friendly.

Most of the cookies we use are so-called “session cookies”. They are automatically deleted at the end of your visit. Other cookies remain stored on your device until you delete them. These cookies enable us to recognise your browser next time you visit our website.

If you do not want us to recognise information about your computer, please set your internet browser so that it deletes cookies from your computer hard drive, blocks all cookies or warns you before a cookie is stored. It is, however, possible that not all functions of our web pages will then be available to you.

If you leave our pages via a link or by clicking on possible banner advertisements and are thus redirected to external pages, it may be that cookies are also set by the addressees of the clicked target page. We are not legally responsible for these cookies. For information on the use of such cookies and the data stored on them by our advertising partners, please refer to their data protection declarations.

Moreover, we also use cookies so that we can identify you on follow-up visits if you have an account with us. Otherwise you would have to log in again for each visit.

2.2 Google Analytics

Our websites use the analysis service Google Analytics. This web analysis service is operated by Google Inc, 1600 Amphitheatre Parkway, Mountain View, CA 94043, USA (hereinafter referred to as: Google).

This analysis tool works on the basis of cookies. A cookie is a text file that is sent when you visit a website and stored temporarily on the user’s hard drive to enable an analysis of your use of the website. The information stored by the cookie is usually transferred to a Google server in the USA and then stored there.

In the context of IP anonymisation, your IP address will be shortened by Google within a member state of the EU or another state party to the Agreement on the European Economic Area. On our behalf, Google will use the transmitted information to create a report on the use of the website. The IP address transmitted within the framework of Google Analytics is not combined with other Google data.

If you wish to prevent the use of cookies, you can do so by locally changing your settings in your internet browser on your computer (e.g. Safari, Internet Explorer, Opera, Firefox etc.), i.e. the program for opening and displaying internet pages. Furthermore, you can prevent the collection and processing of your data by the Google cookie by downloading and installing a browser plug-in offered by Google under the following link:

http://tools.google.com/dlpage/gaoptout?hl=de.

3 Using our online portal:

If you would like to place an order through our online portal, it is necessary for the conclusion of the contract that you enter the personal data we need to process your order. The details required for the execution of the contract are marked separately as mandatory, all other details are voluntary. We process the data you provide so that we can fulfil your order. For this purpose, we may pass on your payment details to our house bank. The legal basis for this is Art. 6, 1 (b) GDPR.

We may also process the information you provide to inform you of other interesting products in our portfolio or to send you emails containing technical information.

We are obliged by commercial and tax law requirements to store your address, payment and order data for a period of ten years. To prevent unauthorised third-party access to your personal data, especially financial data, the ordering process is encrypted using TLS technology.

4 Further functions and services on our websites

In addition to the purely informational use of our websites, we offer various services that you can use if you are interested. As a rule, you must provide further personal data, which we use to provide the respective service and to which the aforementioned data processing principles apply.

In some cases, we use external service providers to process your data. These have been carefully selected and commissioned by us. All service providers are bound by our instructions.

Furthermore, we may pass on your personal data to third parties if we offer special offers, promotions, competitions, contracts or similar services together with partners. You will receive more detailed information about this when you provide your personal data. If our service providers or partners are based in a country outside the European Economic Area (EEA), we will inform you of the consequences of this circumstance in the description of the offer.

5 Utilities, active content

Java applets, Active-X controls and Java script are used to display our web pages. If for security reasons you do not want to use these utilities or active contents, you should deactivate the corresponding settings on your browser.

6 Information, deletion, blocking

You have the right to free information about your stored personal data, its origin and recipients and the purpose of data processing at any time. You have the right to have incorrect data corrected and data deleted whose further use is no longer necessary or for the use of which you have revoked your previously given consent (instead of erasure, you may be blocked where there is a statutory obligation to store such data).

7 Use of advertising and right of objection

Without your consent we use personal data only to the extent permitted by law, i.e. for sending advertising by post. We do not use your email address, fax and telephone number for advertising without your express consent.

You can object to the use of your data for advertising purposes at any time and will then no longer receive any advertising from us.

8 Contact

For enquiries regarding the protection of your personal data, the assertion of your rights mentioned under item 7 or to revoke a given consent or to object to the use of your data for advertising purposes, please contact:

MUVEO GmbH
Stresemannallee 35-37
60596 Frankfurt
Telefon: +49 (0)69 630092-0
Mail: info[AT]muveo.de